Get help.

Sign in to the customer portal and open a ticket. Tickets keep your report, our replies and the request details in one place.

Can't sign in, or don't have an account yet? Write to [email protected]. To ask for beta access, use the request access form.

• The X-Request-Id response header of an affected request. It is the fastest way for us to find what happened.
• The time of the request, with your time zone.
• The model alias you sent, for example the value of the model field.
• The client or SDK you used, and the HTTP status or error message you saw.

Never paste an API key into a ticket, an email or a screenshot. If a key may have been exposed, revoke it in the portal and create a new one. Do not send private source code unless we ask for a specific excerpt.

Reports go to the Flex team. Flex is a beta with no availability or response-time SLA, so we do not promise a specific turnaround; we reply as soon as we can, and reports with a request id are quicker to resolve.

Check service status to see whether the gateway is ready, and the documentation for setup and client configuration.