Refund Policy

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds.

You can ask for a refund within 14 days of a payment. We refund the part of that payment whose credits you have not used. Credits you have already used are not refundable, because the model work behind them has been done and paid for.

Cancelling a plan stops future renewals. It does not refund the current month automatically; ask within 14 days of that month’s payment if you want the unused part back. If you are in the EU, the EEA or the UK, you also have any statutory right of withdrawal that applies to you. If you start using credits during the withdrawal period, you are asking us to begin providing the service, and a refund then covers only the unused part.

Reply to your Paddle receipt, use paddle.net, or email [email protected] with the email address you paid with. Refunds go back to the original payment method through Paddle.

The credits from the refunded part are removed. If you have already spent them, your balance can go negative, as described in the Terms.

We do not refund credits used on requests, including charged failures as described in the Terms, or payments older than 14 days, except where the law requires it.